1. Support Channels
The primary support channel is email at help@meetlop.com. In-app reporting is available from the "Reports" and "Support" menu items in your dashboard for issues tied to a specific backlink, payment, or account action.
2. Business Hours
Support requests are reviewed during normal business hours, Monday through Friday. Requests submitted outside business hours are queued and addressed on the next business day.
3. Response Times
- Account access and payment issues: prioritized, typically addressed within 1–2 business days.
- Link-health and verification questions: typically addressed within 2–3 business days.
- General questions and feature requests: addressed as capacity allows, typically within 5 business days.
4. Bug Reports & Feature Requests
Include as much detail as possible: what you were doing, what you expected, what happened instead, and screenshots if relevant. Feature requests are logged for consideration in future releases, though we cannot guarantee a specific timeline or outcome.
5. Appeals & Abuse Reports
Appeals of a suspension follow the process in our Account Suspension Policy. Reports of abuse by another member are reviewed under our Community Guidelines and receive a unique ticket number.
6. Legal Inquiries
Copyright notices should follow our DMCA / Copyright Policy. Other legal correspondence can be sent to help@meetlop.com.
Reach the Meetlop team at help@meetlop.com and we'll get back to you as soon as possible.